Why use perception and personality analysis to understand a team situation as opposed to existing documentation, such as business plans and relevant research?

Current business thinking typically takes an objective, evidence-based approach to managing teams and organizations. Mirror Mirror was purposefully designed to complement that with a fundamentally contrasting subjective-based approach. It is based on the view that people share a reality – they become aligned – when their perceptions overlap sufficiently. This does not necessarily mean they need to agree with each other, in fact, diverse views can be useful. It means they need to invest in developing a shared understanding about their common situation so that they can work together effectively.

The central part of the Mirror Mirror process is the visualisation of data that shows the combined team perceptions. These are captured through guided individual interviews (a fixed part of the process) and Hogan Assessments (recommended).

Why are personality assessments recommended as part of the process?

A person’s values and identity, together with their unconscious biases, shape the way they perceive the world. People have varying awareness levels of how they are perceived by others and how they perceive others with whom they work. Inclusion of the recommended Hogan Assessments provides deeper insights at this level.

What is the methodology behind the perspective analysis?

The interviews include a mix of open-ended questions for qualitative analysis and Likert scale questions for quantitative analysis. The facilitator is trained to capture the meaning behind the qualitative data provided in the interviews and codify those to be able to link them with the same meanings provided by other participants.

What is the philosophy behind Mirror Mirror?

Mirror Mirror sees all social phenomena as socially constructed in that meaning is generated in social interactions. This position is based on Social Constructionism, derived mainly from Berger and Luckmann’s The Social Construction of Reality (1971). It is “the view that all knowledge, and therefore all meaningful reality as such, is contingent upon human practices, being constructed in and out of interactions between human beings and their world, and developed and transmitted within an essentially social context” (Crotty, 1998).

Berger, P. & Luckmann, T. (1971). The social construction of reality: a treatise in the sociology of knowledge. Harmondsworth: Penguin Books.

Crotty, M (1998). The foundations of social research: meaning and perspective in the research process. London: SAGE.