When clarification is hard work

When clarification is hard work

Some clarification questions   Imagine you’re a leader and one of your direct reports likes to clarify things. The kind of clarification questions they would ask might go like this: What would this development mean to our various stakeholders? What is the rationale...
Immediate, effortless results

Immediate, effortless results

When you’re feeling annoyed and negative about your differences with someone, it always seems to come as a surprise when the right words said in the right way and in the right setting can immediately set it all free. Effortlessly.  At no cost. All people want is...